Customers of Lloyds Bank, Halifax and Bank of Scotland experienced widespread disruption after online banking and mobile app services became unavailable.
The issue affected customers across the banking group's digital platforms, preventing many users from accessing accounts, managing transactions, and using online banking services. The disruption began shortly after 11 a.m., prompting complaints and reports from customers across the United Kingdom.
In a public statement, the banking group acknowledged the problem, apologized to customers, and said technical teams were working to restore normal service as quickly as possible.
The outage is the latest technology-related challenge for the banking giant, which serves around 26 million customers. The disruption comes only months after the group addressed a separate technology incident that exposed the personal information of hundreds of thousands of customers.
While the cause of the latest outage has not been disclosed, the incident highlights the growing importance of reliable digital banking services as millions of customers increasingly rely on mobile apps and online platforms for everyday financial activities.
Customers were advised to monitor official updates from the bank while restoration efforts continued.
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